I recently had the opportunity to assist a client in the creation of technical patent specifications for their augmented reality technology. It was an interesting process and one that was…
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Readme.io is a web-based, online documentation authoring system, that is quickly becoming the go-to system for online help and for good reason. With nothing to install, it offers a simple…
As a programmer, technical writer, and general techie, I’ve spent a good chunk of my time scouring the Internet for solutions when technical problems arise. And when a problem is…
Over the last few years we’ve documented a number of REST APIs for clients, so we thought it was high time we shared some of our learnings. In this article,…
PDF files can be configured with various permissions to allow or deny certain actions from being performed on them. Perhaps one of the most annoying configurations however, is a security…
Table editing behaviour in Word is one of those features that almost works properly but still has a number of problems. One very annoying issue is that when a table…
When I look back on our school days, I can’t help but think just how much more we all could have learned and how much better we could have learned…
We’ve worked on a lot of documents in Word containing diagrams, but it was until recently that we discovered a little known feature called the “drawing canvas”. If you’ve ever…
Adding captions to the figures and tables of your documentation provides an excellent opportunity to solidify your point and help readers who are scanning the content to quickly understand the…
Over the years I’ve done projects for many companies and one of the most common recurring issues is what I call “tribal knowledge”. This basically refers to the “core” technical…