A knowledgebase can be a great tool for allowing your customers to help themselves and solve their own problems. However, this effectiveness doesn’t come for free and takes hard work…
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It’s very common in technical writing and indeed documentation collaboration in general, to pass Word documents back and forth between multiple authors, reviewers, and editors. This occurs because Word’s monolithic…
Most technical writing and business writing these days requires us to come across in the most professional, concise, and informative manner possible. However, there are certain types of writing that…
Microsoft Word offers a plethora of features, some of which are obvious and others not so much. In this article we’ll share some quick tips to help make editing of…
We’ve worked on a number of API documentation projects over the years and regardless of the programming language, technology or purpose, their documentation simply could not have been written by…
Encapsulating text within a box is a common task many writers face when creating documentation. From simple callouts to highlighting code or command line examples, wrapping text in boxes can…
If you’ve worked with PDF files, you may have heard of PDF/A or PDF/X. But what exactly are these things and how might they be useful to you? In this…
I recently had to re-install an Excel macro on a new computer, that I had written a few years ago for a customer. The macro reads information from a database…
We have many clients asking about auto-generated documentation to document their code (for those unfamiliar with this process, programmers write the documentation as part of their code and then use…
MS Word can be a double edged sword. Sometimes it makes things easy for you, and sometimes, well—it doesn’t. This article presents four short tips to help you conquer this…