End User Documentation & Web Copy
Whether your audience includes consumers, businesses or other departments within your organization, they expect top quality, easy-to-follow documentation. From traditional print-based manuals to the latest online help systems, I’ve helped numerous organizations develop and maintain their user guides.
Tools I use include Framemaker, Help and Manual, Madcap Flare, Robohelp and of course Microsoft Word.
Below are three examples of hardware and software user manuals I created and maintained for Sierra Wireless using Word, and then later ported to Framemaker. The oMG Operation and Configuration guide describes how to set up and configure their ruggedized gateaway, while the oMM Operation and Configuration Guide, and the oMM Report Guide explain how to use the features and reports provided by their management software.
Click to view full PDF samples: